SPEAR TRANSITION TO LANDMARK AQUATIC FAQS

Will the quality of products or services change?

Not at all. You’ll get the same quality you’ve always trusted from SPEAR, with the added horsepower of Landmark Aquatic's national resources.

Is the company under new ownership or management?

Nope. Same leadership, same expertise. The Spear family and their incredible team are still here since they have been since new ownership on March 2024.

What will be the biggest change I notice as a customer?

You’ll start seeing the Landmark Aquatic name and branding. Behind the logo, the people, service, and commitment remain the same.

Will I be able to work with the same contact person I have been dealing with all these years?

Absolutely! Same friendly faces, same phone numbers, same dedication.

Can I still send my weekly orders in by email?

Yes! Keep sending them in as you always have. Your routines don’t need to change. You just might see a new email address from the team.

Will my project be handed off to someone new?

No. The same team that started your project will carry it through.

How can I be sure I can still call this location and have personalized service?

Because we wouldn’t have it any other way! Your local team isn’t going anywhere, they are still here as they always have been.

Is this rebrand going to change how you respond to your long-time customers?

Only in the sense that we’ll have more tools and resources to serve you even better. The “customer first” philosophy isn’t changing, it’s who we are.

Are the previous owners still involved?

Yes, Brian and Kristie are still very much involved and will continue to be key leaders in the Landmark Aquatic family.

Will this affect your ability to source products from your vendors that help supply our needs?

No, our vendor relationships remain strong, and with Landmark’s scale, we may even be able to source faster and more efficiently.

Am I still able to pick up products I order at the office near Roachdale?

Yes, that hasn’t changed. You can still swing by the Roachdale location to pick up your products.